User Guide

This site, Pochi Mart, is operated by NTV Service Co., Ltd.

■ How to order The product will be secured when you reach the order completion screen. Please note that the product will not be secured when it is added to the cart.
In addition, we may limit the number of products sold. Please check each product page carefully.

■ Payment methods This site supports the following payment methods.
1. 1. Credit card ・ Types of cards that can be used: VISA, Mastercard, American Express brand card payment is possible.
・ Number of uses: One-time payment only ・ Measures to prevent unauthorized use of credit cards ① Card name: In principle, we do not accept credit cards other than the name of the orderer.
(2) It is mandatory to enter the security code. The security code is a 3-digit (Visa and Master) or 4-digit (American Express) number printed on the back of the card.
③ We have introduced AVS (Address Confirmation System) authentication. This confirms that the address information entered in the orderer information at the time of purchase matches the address registered with the bank or card company.

2. 2. Amazon Pay
Amazon Pay is a service that allows you to pay for goods and services using the address information and credit card information registered in your Amazon.co.jp account.
On the payment screen, select Amazon Pay from Express Checkout.

■ Payment time・ In principle, the payment time will be when the product is shipped, but in the following cases, we may request payment before shipping the product after confirming the order details.
(1) Orders (reservations) for sale products (2) When product shipments are expected to be delayed for some reason, such as unseasonable weather or long vacations of affiliated logistics companies (during the year-end and New Year holidays, during Golden Week, etc.) (targeted at the time of credit card payment) )

■ Delivery / Shipping・ Delivery company: Yamato Transport or Sagawa Express ・ Delivery days We will deliver within 7 days after receiving your order (excluding the year-end and New Year holidays).
・If you purchase multiple items at the same time, the items will be delivered together according to the item with the latest shipping date. Please note that if the ordered (reserved) product is included, it may be delivered several months in advance.
・ Delivery date and time specified: Not accepted.
・ Shipping fee: 900 yen (tax included) nationwide, but 2,600 yen (tax included) for Okinawa Prefecture and other remote islands
・ In the case of remote islands, a relay fee may be charged separately. In that case, we will contact you before shipping.
Please note that the delivery company may change without notice in some cases. ・ Free shipping on purchases of 6,000 yen (tax included) or more. Subject to change.
・ Delivery area: Limited to Japan.
・ If you are absent If you are absent, a "Notice of Absence" with the contact information of the nearest distribution center will be posted. Please inform the delivery center of the redelivery date.
* Please note that if the delivery center storage deadline is exceeded, it will be treated as a return.

■ Consumption tax The displayed amount is the price including tax.

■ Cancellation As a general rule, we cannot cancel the product after you have sent the order completion email from our shop.

■ Returns and exchange conditions・ We cannot accept returns or exchanges of products other than initial defects.
・ If you find any damage, stains, or mistakes in the product after delivery, please notify the following "Inquiry Desk" by e-mail within 8 days after the product arrives, and return it to the following return address by cash on delivery. ..
We will exchange it with a better product.

[Matters to be notified in advance]
① Name (Kanji / Furigana)
(2) Order number: 4-digit number starting with # (3) Phone number (4) Target product (5) Reason for requesting replacement

・ When returning the product, please include the product you have and the "Return / Exchange Contact Form" in the "Invoice and Bundled Statement (Receipt)" and return it to the return address below. ..
・ Please note that we cannot arrange returns or exchanges even if you return the product directly without contacting us.
・ We do not accept returns or exchanges of used products or products that have been scratched or damaged by the customer.
・ If you have any concerns about product specifications or performance, please contact the "Inquiry Desk" below before using the product.
・ The following products, except defective products, cannot be returned or exchanged even if they are unused.
① Books, DVDs and other copyrighted works (after opening the product)
② Cosmetics (after opening the product)
③Return of only a part of the set product ④Made-to-order product ⑤Made-to-order product

・ Refunds It will take about one week after confirming the arrival of the returned product.
We will refund you by registered mail or transfer it to the account of the financial institution specified by the orderer.

<Return address>
〒277-0804
13-1 Shintoyofuta, Kashiwa-shi, Chiba SG Realty Kashiwa B Building 3rd Floor Bath No.18-20 OpenLogi LV337 TEL: 050-3185-1588

■ Inquiry window・Click here for the inquiry form on this site
・ Email: info@pochimart.com
* We accept inquiries and emails 24 hours a day, but we will reply from Monday to Friday (excluding holidays and the year-end and New Year holidays) from 10:00 to 17:00.

■ Recommended environment of the site (supported browser)
・ Google Chrome
・ Mozilla Firefox
・ Apple Safari
・ Microsoft Edge
・ Opera
・ Apple Safari for iOS
・ Google Chrome for Android

* When using Internet Explorer, display problems and some functions may not be available. Please use the recommended browser.